/* =============================================================
   DSA Compliance · Soporte
   -------------------------------------------------------------
   La pregunta que se hace quien entra aquí es siempre la misma:
   qué está abierto, qué arde y qué lleva demasiado sin respuesta.
   Todo lo de abajo existe para contestarla sin leer.
   ============================================================= */

.sop-cab {
    display: flex; align-items: flex-start; gap: 1rem; flex-wrap: wrap;
    margin-bottom: 1rem;
}
.sop-titulo {
    display: flex; align-items: center; gap: .5rem;
    margin: 0; font-size: 1.35rem; font-weight: 700; color: #0f172a;
}
.sop-titulo .rzi { font-size: 26px; color: #4f46e5; }
.sop-sub { margin: .2rem 0 0; font-size: .86rem; color: #64748b; }
.sop-cab__acciones { margin-left: auto; display: flex; gap: .4rem; align-items: center; }

/* ---- Lista de tickets ---- */
.sop-lista { display: flex; flex-direction: column; gap: .6rem; }

.sop-card {
    display: flex; align-items: stretch; gap: .85rem;
    background: #fff; border: 1px solid #e5e7eb; border-radius: 14px;
    overflow: hidden; cursor: pointer;
    transition: box-shadow .18s ease, border-color .18s ease, transform .18s ease;
}
.sop-card:hover {
    box-shadow: 0 8px 22px rgba(15, 23, 42, .08);
    border-color: #c7d2fe;
    transform: translateY(-1px);
}
/* Fuera de plazo: se marca el marco entero, no un chip más. Es la condición que
   cambia qué hay que hacer con el ticket. */
.sop-card.is-tarde { border-color: #fecaca; background: linear-gradient(90deg, #fff8f8 0%, #fff 40%); }

/* Franja de prioridad: color puro, sin texto. Se lee de reojo al recorrer la lista. */
.sop-card__pri { flex: 0 0 5px; }

.sop-card__cuerpo { flex: 1 1 auto; min-width: 0; padding: .75rem .5rem .75rem 0; }

.sop-card__alto { display: flex; flex-wrap: wrap; align-items: center; gap: .35rem; margin-bottom: .4rem; }

.sop-cod {
    font-family: ui-monospace, Consolas, monospace;
    font-size: .76rem; font-weight: 700; color: #475569;
    background: #f1f5f9; border-radius: 6px; padding: .12rem .4rem;
}

.sop-chip {
    display: inline-flex; align-items: center; gap: .22rem;
    font-size: .72rem; font-weight: 700;
    padding: .16rem .5rem; border-radius: 999px;
    background: #f1f5f9; color: #475569;
    white-space: nowrap;
}
.sop-chip .rzi { font-size: 14px; }
.sop-chip--tipo { background: #eef2ff; color: #4338ca; }
.sop-chip--aviso { background: #fef3c7; color: #b45309; }
.sop-chip--tarde { background: #fee2e2; color: #b91c1c; }

.sop-card__titulo {
    margin: 0 0 .2rem; font-size: .95rem; font-weight: 650; color: #0f172a; line-height: 1.3;
}
.sop-card__desc {
    margin: 0 0 .5rem; font-size: .82rem; color: #64748b; line-height: 1.45;
    display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;
}

.sop-card__pie { display: flex; flex-wrap: wrap; gap: .9rem; font-size: .74rem; color: #94a3b8; }
.sop-card__pie span { display: inline-flex; align-items: center; gap: .25rem; }
.sop-card__pie .rzi { font-size: 15px; }
.sop-edad--tarde { color: #b91c1c; font-weight: 600; }

/* ---- Vacío ---- */
.sop-vacio {
    display: flex; flex-direction: column; align-items: center; justify-content: center;
    gap: .6rem; padding: 3.5rem 1rem; color: #94a3b8;
    background: #fff; border: 1px dashed #e2e8f0; border-radius: 16px;
}
.sop-vacio .rzi { font-size: 42px; opacity: .5; }
.sop-vacio p { margin: 0; font-size: .9rem; }

/* =============================================================
   Ficha del ticket
   ============================================================= */
.sop-ficha-cab {
    background: linear-gradient(135deg, #eef2ff 0%, #f8fafc 100%);
    border: 1px solid #e0e7ff; border-radius: 14px;
    padding: .8rem 1rem; margin-bottom: 1rem;
}
.sop-ficha-cab__chips { display: flex; flex-wrap: wrap; gap: .35rem; align-items: center; }
.sop-ficha-cab__meta {
    display: flex; flex-wrap: wrap; gap: .9rem;
    margin-top: .55rem; font-size: .76rem; color: #64748b;
}
.sop-ficha-cab__meta span { display: inline-flex; align-items: center; gap: .25rem; }
.sop-ficha-cab__meta .rzi { font-size: 15px; }

/* ---- Elegir el tipo: tarjetas con su para-qué-sirve ---- */
.sop-tipos {
    display: grid; grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: .5rem; margin-bottom: 1.1rem;
}
.sop-tipo {
    display: flex; align-items: flex-start; gap: .55rem; text-align: left;
    background: #fff; border: 1px solid #e2e8f0; border-radius: 12px;
    padding: .6rem .7rem; cursor: pointer;
    transition: border-color .15s ease, box-shadow .15s ease, background .15s ease;
}
.sop-tipo:hover { border-color: #a5b4fc; background: #f8fafc; }
.sop-tipo.is-elegido {
    border-color: #4f46e5; background: #eef2ff;
    box-shadow: 0 0 0 3px rgba(79, 70, 229, .12);
}
.sop-tipo > .rzi { font-size: 20px; color: #6366f1; flex-shrink: 0; margin-top: 1px; }
.sop-tipo__n { font-size: .86rem; font-weight: 650; color: #0f172a; line-height: 1.2; }
.sop-tipo__d { font-size: .74rem; color: #94a3b8; line-height: 1.35; margin-top: .1rem; }

/* ---- Prioridad ---- */
.sop-prioridad { border-top: 1px solid #f1f5f9; padding-top: .9rem; }
.sop-prio-lista { display: flex; flex-wrap: wrap; gap: .4rem; }
.sop-prio {
    display: inline-flex; align-items: center; gap: .3rem;
    background: #fff; border: 1px solid #e2e8f0; border-radius: 999px;
    padding: .3rem .8rem; font-size: .82rem; font-weight: 600; color: #475569;
    cursor: pointer; transition: all .15s ease;
}
.sop-prio:hover { border-color: #a5b4fc; }
.sop-prio.is-elegido { font-weight: 700; }
.sop-prio .rzi { font-size: 16px; }
.sop-prio-nota { font-size: .76rem; color: #64748b; margin-top: .55rem; }
.sop-prio-nota b { color: #0f172a; }

/* ---- Adjuntos ---- */
.sop-drop {
    display: flex; flex-direction: column; align-items: center; justify-content: center;
    gap: .4rem; padding: 1.6rem 1rem; text-align: center; cursor: pointer;
    background: #f8fafc; border: 1px dashed #cbd5e1; border-radius: 12px;
    color: #64748b; font-size: .84rem;
    transition: border-color .15s ease, background .15s ease;
}
.sop-drop:hover { border-color: #6366f1; background: #eef2ff; }
.sop-drop .rzi { font-size: 30px; color: #6366f1; }
.sop-drop input { display: none; }

.sop-files { display: flex; flex-direction: column; gap: .35rem; margin-top: .8rem; }
.sop-file {
    display: flex; align-items: center; gap: .5rem;
    background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 10px;
    padding: .4rem .6rem; font-size: .84rem;
}
.sop-file .rzi { font-size: 19px; color: #6366f1; }
.sop-file__n { flex: 1 1 auto; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; color: #334155; }
.sop-files__vacio { font-size: .84rem; color: #94a3b8; font-style: italic; }

/* ---- Respuesta ---- */
.sop-sinrespuesta {
    display: flex; gap: .6rem; align-items: flex-start;
    background: #fffbeb; border: 1px solid #fde68a; border-radius: 12px;
    padding: .8rem 1rem; color: #92400e; font-size: .85rem; line-height: 1.45;
}
.sop-sinrespuesta .rzi { font-size: 22px; flex-shrink: 0; }
.sop-sinrespuesta b { display: block; }

/* La respuesta se lee: fondo propio y sin aspecto de campo editable. */
.sop-respuesta {
    background: #f0fdf4; border-left: 3px solid #22c55e; border-radius: 0 12px 12px 0;
    padding: .9rem 1rem; font-size: .88rem; line-height: 1.6; color: #14532d;
    white-space: pre-wrap;
}