Starting need
Once past the 50-employee threshold of art. 10 of Ley 2/2023, the existing internal channel was an email address with no anonymity guarantees and no deadline control. Meanwhile, the record of processing didn't cover student and family data, some of it special category.
Solution deployed
An internal channel with technical anonymity and the art. 9.2 deadlines watched by the system, plus a record of processing rebuilt by purpose with its lawful bases and an impact assessment where required.